Returns & Exchanges

At Bradley Smoker, we stand behind the quality of our food smokers and accessories, offering a 30-day return window for items in original, unused condition. If you are not completely satisfied with your purchase, our team is here to ensure a smooth resolution for your outdoor cooking experience.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring all components, manuals, and protective materials are included to prevent damage during transit.

• 3.
  Ship the Product

  Affix the provided return label or ship the package via a trackable carrier to our designated warehouse address, keeping a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for quality assurance, we will process your refund or exchange within 5-7 business days to your original payment method.